Frequently Asked Questions
Custom Jewelry
Do I need to place a deposit for custom jewelry?
Yes, a deposit is typically required before work begins on any custom piece. This helps cover design time and materials, and the remaining balance is due upon completion.
Can I bring in inspiration photos or existing jewelry?
Absolutely. We encourage you to bring photos, sketches, or heirloom pieces that inspire your design so we can better understand your vision.
How long does a custom piece take?
Most custom pieces take about 3–6 weeks depending on the design and materials. We’ll provide a more accurate timeline during your consultation.
Can you redesign or update an existing piece?
Yes! We specialize in repurposing and redesigning existing jewelry into something new while preserving its sentimental value.
Can you work with heirloom or family jewelry?
Yes, we love helping redesign or restore meaningful heirloom pieces while keeping their story intact.
Repairs & Services
Do you offer repairs and resizing?
Yes, we offer repair and resizing services for many types of jewelry. Timing will depend on the type of repair, but most standard services are completed within 2-3 weeks.
How long do repairs typically take?
Most repairs are completed within 2-3 weeks, though more complex work may take longer. We’ll give you a timeline when you drop off your piece.
Do you repair jewelry purchased elsewhere?
Yes, we work on jewelry regardless of where it was purchased.
Do you offer ring cleaning or inspections?
Yes, we offer professional cleaning and inspections to help keep your jewelry looking its best and ensure stones are secure.
Bridal & Special Pieces
Do you offer engagement and bridal jewelry?
Yes, we offer custom engagement rings, wedding bands, and bridal jewelry designed to fit your style and story.
Can you help design a custom engagement ring?
Absolutely. We’ll guide you through the entire process—from selecting stones to final design to create something truly one-of-a-kind.
Appointments & Visits
Do I need an appointment for a consultation?
Walk-ins are always welcome, but we recommend booking an appointment if you’d like dedicated time for custom design, repairs, or bridal consultations.
How do I schedule an appointment?
You can use our online booking tool below or call the store to reserve a time that works best for you.
Where are you located?
We are located in the heart of Hudson, Wisconsin. Stop in anytime—we’d love to see you!
